Business Process Consultant

Job description

Are you customer oriented? Do you like working with people and processes and do you strive for constant improvement? Do you have experience with ERP systems as well? Then you might just be our new Business Process Consultant!


We are looking to expand our IT team with a Business Process Consultant to help support and improve the business processes that are currently being supported by our ERP system MS Dynamics NAV 2013.

The IT team is responsible for offering a safe and secure, well-functioning workplace, for software that supports the business processes and for innovative solutions that help improve the efficiency of our business processes. The IT team consists of different disciplines: IT & Security, ERP & Process, Reporting & BI and Development & Innovation.

West Coast Supply Group is dynamic company and growing rapidly. To ensure optimal support for the organization, the focus is currently on controlling our processes. An import step towards further professionalization.

As Business Process Consultant your area of concern is ERP & Process, the very core of our business. Currently we are working with MS Dynamics NAV as ERP system.

Is this platform still suitable for our organization? That is up to you to find out. Your main objective will be to help explore the options for a modernization of our core systems. Will we go to Business Central next? You will take the lead in the endeavor that will take us there. Together with colleagues you will map out our current business processes and from there on start the search for a new suitable ERP solution. You convince board and management team and ensure a successful implementation. Of course, you work closely with many different stakeholders. Next to that you spend about 20-30% of your time supporting our current ERP system.

The IT team consists of five colleagues plus a manager. The team is a mixture of employees that have been working for West Coast Supply Group for a respectable number of years, as well as recent starters. In the IT team we have specialists working on their own focus area. The atmosphere is informal and there is always willingness to help each other out. There are weekly team meetings, weekly one on ones and several check in moments with the entire team when needed. In your role you will work closely with the IT manager, Trade Support supervisors and the finance team. You report to the IT Manager.

This is how your day looks like:

In the role of Business Process Consultant you are responsible for:

With regards to the selection of a new ERP system:

  • Map out current processes from our front- and back offices;
  • Enthusiastically relay your plans to Board and MT;
  • Act as lead consultant/project manager during the implementation of a new ERP system;
  • Responsible for setting up and maintaining a key user structure and planning frequent knowledge sharing sessions with the key-users;
  • Facilitate training and create clear work instructions to ensure proper usage of our core systems;
  • Constantly seeking to improve systems and processes to further optimize usability and ensure the achievement of our companies goals.

With regards to Ms Dynamics NAV:

  • Support and improve the usage of MS Dynamics NAV by following best practices;
  • Optimization and standardization of processes across divisions;
  • Maintaining contact with our ERP supplier;
  • Creating change requests for our ERP partner;
  • Testing and implementing newly developed functionalities;
  • Maintenance of MS Dynamics NAV an the interfaces with connected systems;
  • Supporting end users by assisting them with user requests and complexities they encounter in their day to day work

This is you!

  • Completed HBO in IT related education;
  • 3-5 years work experience as consultant and experienced with ERP systems (Preferably MS Dynamics Nav);
  • Fluent in Dutch and English;
  • Available for 40 hours a week;
  • A good process thinker;
  • You engage with others energetically and enthusiastically;
  • You are self-starting, proactive and take initiative;
  • Strong communicator and experienced in stake holder management;
  • Focused on innovation and continuous improvement.

Why West Coast Supply Group?

West Coast Supply Group is growing, and we are offering you the opportunity to grow with us! At West Coast Supply Group, we have over 40 years' experience as a leading wholesaler of premium branded fast-moving consumer goods (FMCG) worldwide. We are located in the Netherlands and active in 75+ countries. Our international and ambitious team of 20+ nationalities is tailored to meet the needs of each specific market. We always go the extra mile to find the best options for our clients. We are guided by our core values in doing business and in our teamwork.

In the great Dutch tradition of reliable and efficient trading, we strive to constantly improve our extensive market knowledge, smart logistics network and high-tech warehouses. Our goal is to offer the absolute best when it comes to logistics, pricing, conditions, service and quality.

Throughout the years we have built a strong reputation and developed long term relationships with suppliers, manufacturers and clients in a wide portfolio of brands within the sectors of:
• Personal & Home Care • Beauty • Foods • Sports & Fashion • Health

We offer:

  • Naturally, the essentials: a competitive salary & benefits package, vacation days, pension, travel cost reimbursement.
  • Strong core values upon which all our interactions are based.
  • Challenge, variation, fun and a lot of serious responsibility within a fast-growing, internationally operating organization that dares to think big.
  • A fast-paced and demanding work environment, but also time for a joint lunch in our restaurant, and a drink at the bar on our top floor every Friday afternoon.
  • Fun team events and legendary annual parties.
  • Open ears for innovations and ideas.
  • A personal plan created to help you and us grow.
  • A stimulating, international and commercial environment. A few key words: informal, no-nonsense, future-oriented, focus on development and success.

Contact us!

Ready to join the team? Great! Tell us more about who you are by applying on ourwebsite with your resume and cover letter (either in Dutch or English) addressed to Ms. Hanneke Hazewinkel, Talent Acquisition Specialist.